The Company

Safety and security have always been at the heart of GroundScope’s service culture and our ability to provide travelers with our safe, reliable, and cost-effective business taxi services during the pandemic has not changed and we have implemented cleaning and safety procedures across all our Service Partners – globally.

Cleaning & Safety Procedures

GroundScope and our global Service Partners have implemented the following cleaning and safety procedures to ensure that we provide the safest service to our clients during the COVID-19 pandemic.   

• All cars internally sanitised before every customer trip
• All drivers will wear a face-covering
• Drivers’ self-health check daily, for temperature or cough and will not work if they show any COVID-19 symptoms
• No physical contact between the driver and the passenger
• All passengers must travel in the rear of the vehicle
• Removal of all printed materials in the car
• No refreshments will be provided by the driver including mints or water
• No cash or credit card payments in the car – all trips are paid for via the GroundScope secure booking platform   

This is our minimum global standard and many of our Service Partners have also implemented regular enhanced electrostatic disinfectant cleaning.

A global service

GroundScope’s service can be booked in over 500 cities globally and this hasn’t changed with the COVID-19 pandemic.

Our global network of Service Providers are following GroundScope’s COVID-19 cleaning and safety procedures and are also aware of how to keep themselves safe and healthy during this time.

GroundScope is ready to look after you whenever you need to book a safe, reliable, and cost-effective global ground transfer.

Please, feel free to contact us if you need any additional information on how GroundScope is dealing with the COVID-19 pandemic.

The post GroundScope safety and security measures during the COVID-19 pandemic appeared first on GroundScope.

• Reliability – On time every time

When it comes to picking up our travellers, GroundScope ensures it does this on time every time – guaranteed. To ensure we pick up travellers on time, our operations team monitor our dispatch systems 24/7 to ensure a car has been allocated on time. We also track airline flight schedules which lets us link each traveller’s flight arrival time to their vehicle pick-up time allowing us to auto-adjust the pick-up time if anything within the flight arrival time changes. This saves on cost as waiting time charges are not incurred and the GroundScope traveller does not have to worry about communicating details of late or early flights providing peace of mind that they will have a car to collect them at whatever time their flight lands.

If, for any reason, we are late, GroundScope has pre-agreed passenger compensation levels in place with all our global suppliers.

• Passenger Safety and IT Security

GroundScope takes full responsibility for the quality of the service and handles and resolves any Customer Service queries travellers may have.

We fully vet all our global network of Service Providers to ensure that they are fully licensed and insured. In order to provide the highest level of security to our travellers we also vet all our staff.

All client data GroundScope hold including the traveller’s name, address and credit card details are all held at a highly secure dedicated data hosting facility.

• Professionalism

GroundScope doesn’t work with individual drivers but with fully licensed and insured registered taxi companies, consequently, when booking with GroundScope a professional driver will always provide the service.

Our Service Partners provide a service for business travellers and are aware of their specific needs, our drivers are professionally trained, background checked and have driving expertise and experience.

• Expansive Fleet

GroundScope has a full range of vehicles available for all our clients. Whenever you need an airport transfer or a bigger vehicle to move a group of passengers, you can count on us.

Included in our fleet are:

• Taxi’s
• Executive cars
• Electric and Hybrid cars
• Wheelchair accessible vehicles
• People-carriers and coaches

• 24/7 Customer Support Service

GroundScope isn’t just great technology. It’s a service and pre or post-booking clients can contact us for any booking, billing or service query by email or phone 24/7/365.

• Service Partner choice 

GroundScope allows passengers to choose which Service Provider they would like to book for each trip. Preferred suppliers are also highlighted on individual traveller’s profiles and can easily be rebooked by travellers whenever they need to.

• Peace of Mind

When travelling with GroundScope peace of mind is brought to all parties involved – the passenger, the travel manager and the corporation. The passenger is provided with an on-time and safe vehicle, and a professional driver at a pre-agreed rate. The Travel Manager knows that travellers are using a safe,  reliable and cost-effective supplier and by using GroundScope the corporation is providing a demonstrable “duty of care” to all their employees.

The post Benefits of using a fully managed global ground transportation service appeared first on GroundScope.

Our safety and security policies and protocols are under constant review and their fundaments lie in secure client data storage, in careful staff vetting, and in a rigorous series of tests and ongoing requirements for our 500 service partners around the world.

Client safety and security is a critical part of the DNA of GroundScope and all its activities. GroundScope have protocols and principles in place to provide all clients with the peace of mind they require when travelling with us on for business.

Safety when travelling

There is a thorough process which prospective service partners have to go through prior to being allowed onto our platform. We ensure that they are fully licensed and insured, checking original copies of operator licences, vehicle licenses, driver’s licences, and insurance certificates. When a certificate or a piece of documentation is updated, we require the service partner to send us the original which we photocopy for our records and is then sent back.

GroundScope also requires its ground transportation partners to sign a detailed service level agreement guaranteeing the quality, timeliness, the provision of information, and the scale of charging of their services to clients.

The staff working within GroundScope are also fully vetted including criminal record checks, employment history checks, and county court judgement and financial history checks. No one is exempt from this vetting.

When a client’s employee is being transported by our service provider, GroundScope provides clients with an always-open customer support desk for any service query, billing query, or booking query they may have. Staff are available by phone or email 24/7/365 days a year.

Financial protection

GroundScope already provides clients with the highest level of payment and financial security with our careful adherence to the internationally recognised PCI standards.

All our credit card details are stored in a highly secure dedicated server and are encrypted so no one can see the details.

Digital security and privacy

The introduction of GDPR in 2018 brought into focus the importance of protecting sensitive personal and financial details from being stolen or passed to anyone incorrectly.

We hold all client data including the names, addresses, and credit card details of travellers at Rack Space – a very secure data hosting facility also used by the Ministry of Defence. Rack Space employ sophisticated controlled intruder detection and data protection at their facility in which our own physical computers are stored on a private, encrypted secure physical platform.

Cleaning & Safety Procedures

GroundScope and our global Service Partners have implemented the following cleaning and safety procedures to ensure that we provide the safest service to our clients during the COVID-19 pandemic.   

• All cars internally sanitised before every customer trip
• All drivers will wear a face covering
• Drivers’ self-health check daily, for temperature or cough and will not work if they show any COVID-19 symptoms
• No physical contact between the driver and the passenger
• All passengers must travel in the rear of the vehicle
• Removal of all printed materials in the car
• No refreshments will be provided by the driver including mints or water
• No cash or credit card payments in the car – all trips are paid for via the GroundScope secure booking platform   

This is our minimum global standard and many of our Service Partners have also implemented regular enhanced electrostatic disinfectant cleaning.

A positive choice for GroundScope

GroundScope works with many of the world’s leading corporations in the following sectors Aerospace, IT, Finance, Pharma, Engineering, Retail, Banking and Insurance providing them and their executives with integrated, choice-driven, safe, reliable and fully managed ground transportation service.

If you would like to experience our award-winning service, contact us. We offer a comprehensive ground transportation platform, mobile app and 24/7 Customer Support Service for any queries you may have.

The post How GroundScope ensure client’s safety and security? appeared first on GroundScope.

Because of the lack of commercial transparency in the category complex extra charges including waiting time, tolls, and extra stops are frequently added to the journey price but never highlighted beforehand, this makes it hard for corporate clients to know how much travellers are actually paying for each individual trip.

The fragmented supply base where different taxi companies are used in different areas and/or by different teams within a company also makes it even harder to control the quality of the service and, consequently, to ensure that travellers’ duty of care is delivered at all times. 

This lack of meaningful management information in the category makes this area of spending a challenging area to manage for many corporations. GroundScope’s monthly MI client data report provides clients with details of exactly what the organisation has spent by month and with whom and highlights the quality of service each Service Partner provides.

GroundScope aim is to provide a safe, reliable and cost-effective service to corporate clients our service supports the duty of care to travellers and we try to make travel managers’ lives easier.  With us, clients can book a fully vetted taxi service – globally – in one platform and they can also have all their ground transportation spending detailed in one report which among other benefits,  brings costs and service quality under control.

GroundScope detailed managed information report includes:

• o            Spend by cost centre, division, and country
• o            Spend by the service provider
• o            Service levels (by the service provider and service level agreement)
• o            Summary of customer service issues
• o            Environmental data, including carbon emissions
• o            Number of passengers in a vehicle
• o            Whether the trip was ride-shared
• o            Waiting Time charges
• o            Vehicle type used: standard, executive, electrical/hybrid

If you want to know more details on the GroundScope Management Information Report, please contact us and we will send you a sample report.

The post GroundScope Management Information Report – a life changer appeared first on GroundScope.

To help corporate clients answer this question, GroundScope has listed 10 ways we differentiate our service from the competition.

1. ONE STOP SHOP

GroundScope is a truly “One-stop shop” for all corporate ground transport requirements. We can provide taxis, executive cars, minibusses and coaches.

2. A FULLY MANAGED GLOBAL SERVICE DELIVERED TO AN AGREED SLA

• GroundScope takes full responsibility for the service provided GroundScope’s service is available in over 500 cities
• GroundScope provides  24/7/365 Customer Support for all booking, billing, or service issues
• There is no need for cash or credit cards whilst traveling as payment is taken via the system after travel

3. DUTY OF CARE

GroundScope provides a duty of care to all corporate clients by vetting all our Service Partners to ensure that they are fully licensed and insured.

4. SAFE AND SECURE DATA STORAGE

All GroundScope staff are security vetted and all our data is held in a highly secure data storage facility.

5. A VENDOR-NEUTRAL AND INDEPENDENT SERVICE

• GroundScope is neutral and doesn’t own any vehicles.
• GroundScope is independently owned.

6. CONSOLIDATED NEGOTIATED RATES

GroundScope uses our consolidated buying power to negotiate great rates which are passed on to all our clients. As part of our service, we negotiate cost-effective rates with Service Providers on behalf of our clients.

7. LARGEST GLOBAL CONTENT AND CHOICE OF SERVICE PROVIDER

• GroundScope provides a service in over 500 cities globally.
• Travelers can select the Service Partner of their choice.
• Clients can book taxis, executive cars, people carriers, mini-buses, and coaches.
• Clients’ preferred Service Partners can be set up on our booking platform.

8. OUR TECHNOLOGY AND CHOICE OF BOOKING CHANNELS

Book online, via mobile, phone, or email.

9. INDUSTRY-LEADING MANAGEMENT INFORMATION REPORT

GroundScope detailed managed information report includes:

• Spend by cost center, division, and country
• Spend by the service provider
• Service levels 
• Summary of customer service issues
• Environmental data, including carbon emissions
• Number of passengers in a vehicle
• Whether the trip was ride-shared
• Waiting Time
• Customer Issues
• Vehicle type: standard, executive, electrical/hybrid

10. GROUNDSCOPE’S BUSINESS CULTURE

We have an open, professional, can-do, customer service-driven culture.

To learn more about GroundScope services and how we can support your organization, please contact us.

The post Why should you go with GroundScope? – Our competitive differentiators appeared first on GroundScope.

GroundScope aims to provide peace of mind for corporate clients and travellers and we fully appreciate that travellers will have some reservations about getting safely to meetings during the pandemic organisations need to ensure the very best duty of care is provided to all their employees.

With our COVID-19 Policy in place, we are focussed on providing travellers with the highest levels of safety and hygiene and we want to support organisations to allow employees to get back to business and back to the office safely.

GroundScope and our global Service Partners have implemented the following cleaning and safety procedures to ensure that we provide the safest service to our clients during the COVID-19 pandemic.   

• All cars are internally sanitised before every customer trip
• Drivers must wear a face covering
• Drivers self-health are checked daily for temperature or cough and will not work if they show any COVID-19 symptoms
• No physical contact between the driver and the passenger
• All passengers must travel in the rear of the vehicle
• Removal of all printed materials in the car
• No refreshments will be provided by the driver including mints or water
• No cash or credit card payments in the car – all trips are paid for via the GroundScope secure booking platform   

This is our minimum global standard and many of our Service Partners have also implemented regular enhanced electrostatic disinfectant cleaning.

Please, feel free to contact us if you need any additional information on how GroundScope are dealing with the COVID-19 pandemic and how GroundScope can support your organisation with our safe, reliable and cost-effective global managed service.

The post GroundScope’s Service Providers global COVID -19 Policy appeared first on GroundScope.