The Company

Safety and security have always been at the heart of GroundScope’s service culture and our ability to provide travelers with our safe, reliable, and cost-effective business taxi services during the pandemic has not changed and we have implemented cleaning and safety procedures across all our Service Partners – globally.

Cleaning & Safety Procedures

GroundScope and our global Service Partners have implemented the following cleaning and safety procedures to ensure that we provide the safest service to our clients during the COVID-19 pandemic.   

• All cars internally sanitised before every customer trip
• All drivers will wear a face-covering
• Drivers’ self-health check daily, for temperature or cough and will not work if they show any COVID-19 symptoms
• No physical contact between the driver and the passenger
• All passengers must travel in the rear of the vehicle
• Removal of all printed materials in the car
• No refreshments will be provided by the driver including mints or water
• No cash or credit card payments in the car – all trips are paid for via the GroundScope secure booking platform   

This is our minimum global standard and many of our Service Partners have also implemented regular enhanced electrostatic disinfectant cleaning.

A global service

GroundScope’s service can be booked in over 500 cities globally and this hasn’t changed with the COVID-19 pandemic.

Our global network of Service Providers are following GroundScope’s COVID-19 cleaning and safety procedures and are also aware of how to keep themselves safe and healthy during this time.

GroundScope is ready to look after you whenever you need to book a safe, reliable, and cost-effective global ground transfer.

Please, feel free to contact us if you need any additional information on how GroundScope is dealing with the COVID-19 pandemic.

The post GroundScope safety and security measures during the COVID-19 pandemic appeared first on GroundScope.

• Reliability – On time every time

When it comes to picking up our travellers, GroundScope ensures it does this on time every time – guaranteed. To ensure we pick up travellers on time, our operations team monitor our dispatch systems 24/7 to ensure a car has been allocated on time. We also track airline flight schedules which lets us link each traveller’s flight arrival time to their vehicle pick-up time allowing us to auto-adjust the pick-up time if anything within the flight arrival time changes. This saves on cost as waiting time charges are not incurred and the GroundScope traveller does not have to worry about communicating details of late or early flights providing peace of mind that they will have a car to collect them at whatever time their flight lands.

If, for any reason, we are late, GroundScope has pre-agreed passenger compensation levels in place with all our global suppliers.

• Passenger Safety and IT Security

GroundScope takes full responsibility for the quality of the service and handles and resolves any Customer Service queries travellers may have.

We fully vet all our global network of Service Providers to ensure that they are fully licensed and insured. In order to provide the highest level of security to our travellers we also vet all our staff.

All client data GroundScope hold including the traveller’s name, address and credit card details are all held at a highly secure dedicated data hosting facility.

• Professionalism

GroundScope doesn’t work with individual drivers but with fully licensed and insured registered taxi companies, consequently, when booking with GroundScope a professional driver will always provide the service.

Our Service Partners provide a service for business travellers and are aware of their specific needs, our drivers are professionally trained, background checked and have driving expertise and experience.

• Expansive Fleet

GroundScope has a full range of vehicles available for all our clients. Whenever you need an airport transfer or a bigger vehicle to move a group of passengers, you can count on us.

Included in our fleet are:

• Taxi’s
• Executive cars
• Electric and Hybrid cars
• Wheelchair accessible vehicles
• People-carriers and coaches

• 24/7 Customer Support Service

GroundScope isn’t just great technology. It’s a service and pre or post-booking clients can contact us for any booking, billing or service query by email or phone 24/7/365.

• Service Partner choice 

GroundScope allows passengers to choose which Service Provider they would like to book for each trip. Preferred suppliers are also highlighted on individual traveller’s profiles and can easily be rebooked by travellers whenever they need to.

• Peace of Mind

When travelling with GroundScope peace of mind is brought to all parties involved – the passenger, the travel manager and the corporation. The passenger is provided with an on-time and safe vehicle, and a professional driver at a pre-agreed rate. The Travel Manager knows that travellers are using a safe,  reliable and cost-effective supplier and by using GroundScope the corporation is providing a demonstrable “duty of care” to all their employees.

The post Benefits of using a fully managed global ground transportation service appeared first on GroundScope.

Our safety and security policies and protocols are under constant review and their fundaments lie in secure client data storage, in careful staff vetting, and in a rigorous series of tests and ongoing requirements for our 500 service partners around the world.

Client safety and security is a critical part of the DNA of GroundScope and all its activities. GroundScope have protocols and principles in place to provide all clients with the peace of mind they require when travelling with us on for business.

Safety when travelling

There is a thorough process which prospective service partners have to go through prior to being allowed onto our platform. We ensure that they are fully licensed and insured, checking original copies of operator licences, vehicle licenses, driver’s licences, and insurance certificates. When a certificate or a piece of documentation is updated, we require the service partner to send us the original which we photocopy for our records and is then sent back.

GroundScope also requires its ground transportation partners to sign a detailed service level agreement guaranteeing the quality, timeliness, the provision of information, and the scale of charging of their services to clients.

The staff working within GroundScope are also fully vetted including criminal record checks, employment history checks, and county court judgement and financial history checks. No one is exempt from this vetting.

When a client’s employee is being transported by our service provider, GroundScope provides clients with an always-open customer support desk for any service query, billing query, or booking query they may have. Staff are available by phone or email 24/7/365 days a year.

Financial protection

GroundScope already provides clients with the highest level of payment and financial security with our careful adherence to the internationally recognised PCI standards.

All our credit card details are stored in a highly secure dedicated server and are encrypted so no one can see the details.

Digital security and privacy

The introduction of GDPR in 2018 brought into focus the importance of protecting sensitive personal and financial details from being stolen or passed to anyone incorrectly.

We hold all client data including the names, addresses, and credit card details of travellers at Rack Space – a very secure data hosting facility also used by the Ministry of Defence. Rack Space employ sophisticated controlled intruder detection and data protection at their facility in which our own physical computers are stored on a private, encrypted secure physical platform.

Cleaning & Safety Procedures

GroundScope and our global Service Partners have implemented the following cleaning and safety procedures to ensure that we provide the safest service to our clients during the COVID-19 pandemic.   

• All cars internally sanitised before every customer trip
• All drivers will wear a face covering
• Drivers’ self-health check daily, for temperature or cough and will not work if they show any COVID-19 symptoms
• No physical contact between the driver and the passenger
• All passengers must travel in the rear of the vehicle
• Removal of all printed materials in the car
• No refreshments will be provided by the driver including mints or water
• No cash or credit card payments in the car – all trips are paid for via the GroundScope secure booking platform   

This is our minimum global standard and many of our Service Partners have also implemented regular enhanced electrostatic disinfectant cleaning.

A positive choice for GroundScope

GroundScope works with many of the world’s leading corporations in the following sectors Aerospace, IT, Finance, Pharma, Engineering, Retail, Banking and Insurance providing them and their executives with integrated, choice-driven, safe, reliable and fully managed ground transportation service.

If you would like to experience our award-winning service, contact us. We offer a comprehensive ground transportation platform, mobile app and 24/7 Customer Support Service for any queries you may have.

The post How GroundScope ensure client’s safety and security? appeared first on GroundScope.

Because of the lack of commercial transparency in the category complex extra charges including waiting time, tolls, and extra stops are frequently added to the journey price but never highlighted beforehand, this makes it hard for corporate clients to know how much travellers are actually paying for each individual trip.

The fragmented supply base where different taxi companies are used in different areas and/or by different teams within a company also makes it even harder to control the quality of the service and, consequently, to ensure that travellers’ duty of care is delivered at all times. 

This lack of meaningful management information in the category makes this area of spending a challenging area to manage for many corporations. GroundScope’s monthly MI client data report provides clients with details of exactly what the organisation has spent by month and with whom and highlights the quality of service each Service Partner provides.

GroundScope aim is to provide a safe, reliable and cost-effective service to corporate clients our service supports the duty of care to travellers and we try to make travel managers’ lives easier.  With us, clients can book a fully vetted taxi service – globally – in one platform and they can also have all their ground transportation spending detailed in one report which among other benefits,  brings costs and service quality under control.

GroundScope detailed managed information report includes:

• o            Spend by cost centre, division, and country
• o            Spend by the service provider
• o            Service levels (by the service provider and service level agreement)
• o            Summary of customer service issues
• o            Environmental data, including carbon emissions
• o            Number of passengers in a vehicle
• o            Whether the trip was ride-shared
• o            Waiting Time charges
• o            Vehicle type used: standard, executive, electrical/hybrid

If you want to know more details on the GroundScope Management Information Report, please contact us and we will send you a sample report.

The post GroundScope Management Information Report – a life changer appeared first on GroundScope.

To help corporate clients answer this question, GroundScope has listed 10 ways we differentiate our service from the competition.

1. ONE STOP SHOP

GroundScope is a truly “One-stop shop” for all corporate ground transport requirements. We can provide taxis, executive cars, minibusses and coaches.

2. A FULLY MANAGED GLOBAL SERVICE DELIVERED TO AN AGREED SLA

• GroundScope takes full responsibility for the service provided GroundScope’s service is available in over 500 cities
• GroundScope provides  24/7/365 Customer Support for all booking, billing, or service issues
• There is no need for cash or credit cards whilst traveling as payment is taken via the system after travel

3. DUTY OF CARE

GroundScope provides a duty of care to all corporate clients by vetting all our Service Partners to ensure that they are fully licensed and insured.

4. SAFE AND SECURE DATA STORAGE

All GroundScope staff are security vetted and all our data is held in a highly secure data storage facility.

5. A VENDOR-NEUTRAL AND INDEPENDENT SERVICE

• GroundScope is neutral and doesn’t own any vehicles.
• GroundScope is independently owned.

6. CONSOLIDATED NEGOTIATED RATES

GroundScope uses our consolidated buying power to negotiate great rates which are passed on to all our clients. As part of our service, we negotiate cost-effective rates with Service Providers on behalf of our clients.

7. LARGEST GLOBAL CONTENT AND CHOICE OF SERVICE PROVIDER

• GroundScope provides a service in over 500 cities globally.
• Travelers can select the Service Partner of their choice.
• Clients can book taxis, executive cars, people carriers, mini-buses, and coaches.
• Clients’ preferred Service Partners can be set up on our booking platform.

8. OUR TECHNOLOGY AND CHOICE OF BOOKING CHANNELS

Book online, via mobile, phone, or email.

9. INDUSTRY-LEADING MANAGEMENT INFORMATION REPORT

GroundScope detailed managed information report includes:

• Spend by cost center, division, and country
• Spend by the service provider
• Service levels 
• Summary of customer service issues
• Environmental data, including carbon emissions
• Number of passengers in a vehicle
• Whether the trip was ride-shared
• Waiting Time
• Customer Issues
• Vehicle type: standard, executive, electrical/hybrid

10. GROUNDSCOPE’S BUSINESS CULTURE

We have an open, professional, can-do, customer service-driven culture.

To learn more about GroundScope services and how we can support your organization, please contact us.

The post Why should you go with GroundScope? – Our competitive differentiators appeared first on GroundScope.

GroundScope aims to provide peace of mind for corporate clients and travellers and we fully appreciate that travellers will have some reservations about getting safely to meetings during the pandemic organisations need to ensure the very best duty of care is provided to all their employees.

With our COVID-19 Policy in place, we are focussed on providing travellers with the highest levels of safety and hygiene and we want to support organisations to allow employees to get back to business and back to the office safely.

GroundScope and our global Service Partners have implemented the following cleaning and safety procedures to ensure that we provide the safest service to our clients during the COVID-19 pandemic.   

• All cars are internally sanitised before every customer trip
• Drivers must wear a face covering
• Drivers self-health are checked daily for temperature or cough and will not work if they show any COVID-19 symptoms
• No physical contact between the driver and the passenger
• All passengers must travel in the rear of the vehicle
• Removal of all printed materials in the car
• No refreshments will be provided by the driver including mints or water
• No cash or credit card payments in the car – all trips are paid for via the GroundScope secure booking platform   

This is our minimum global standard and many of our Service Partners have also implemented regular enhanced electrostatic disinfectant cleaning.

Please, feel free to contact us if you need any additional information on how GroundScope are dealing with the COVID-19 pandemic and how GroundScope can support your organisation with our safe, reliable and cost-effective global managed service.

The post GroundScope’s Service Providers global COVID -19 Policy appeared first on GroundScope.

Margarita is an accomplished and successful Account Manager at Capita Travel and Events who is originally from Latvia and had to start her career from scratch when she moved to the UK 7 years ago. Together with her team, Margarita developed a smart programme which delivered significant travel savings for clients. Margarita continually seeks to improve business efficiencies in order to provide the highest levels of service for her clients

Below, Margarita discusses her career with GroundScope and what drives her to deliver.  

Q: Your journey in Capita Travel and Events is very interesting. You started at the company as a receptionist and within three years you made it to strategic account manager. Could you tell us a bit more about how you managed to grow so much in a company in such a short period of time?

A: After moving to the UK and spending 4 years raising my family, I found myself in a position where I had to start my career from scratch again. All my past work experience in Latvia did not count for much here. It was a bruising period and there were times when doubted if I would ever be able to do a qualified job here. When I joined Capita Travel and Events, things started to change for me. Suddenly I was in an environment where hard work really pays off, where I had the privilege of working with incredibly supportive and inspiring colleagues and given opportunities to learn and grow. I guess I was eager to make up for the “lost career time” too and took every opportunity with both hands, even if it meant stepping out of my comfort zone. My path into Account Management is not accidental though. I was working in Account Management in Latvia and really enjoyed my job there and, since joining CTE, I knew that is what I would like to do eventually. 

Q: What do your clients value the most about you and your role?

A: Earning customer’s respect and appreciation of the value we create and deliver for them is the ultimate driving force for me. Travel is a very emotive and complex industry, there are way more challenges than there are ready solutions. I believe putting the customer’s best interests first, and being accountable and transparent helps me to establish positive client-supplier relationships and earn customer’s trust in an environment where things do not necessarily always go as planned.

Q: What inspires you to develop your career in the travel industry?

A: Business travel is such a dynamic and changing industry, there is so much to learn and so many potential avenues for the future. Business travel is important, it is an enabler for new connections, new ventures, new possibilities and new discoveries. It also has a destructive side and responsibility in terms of environmental impact and employee burnout and fatigue. This is an interesting time when the travel industry will have to weigh up its positive role as an enabler whilst finding new ways of working and innovative solutions to mitigate its negative impact. I think the future will be about limiting unnecessary travel whilst making necessary travel simpler, more enjoyable and fulfilling.

Q: Could you tell us more about this ambitious smart programme you worked at which delivered significant travel savings for your clients?

A: CTE’s Smarter Working proposition goes beyond traditional TMCs remit. Smarter Working provides powerful and meaningful solutions enabling our customers to achieve significant savings through encouraging traveller behavioural change. With standard TMCs, corporates rely on travel policies, negotiated programme management and top-down communication to control travel spending. CTE’s Smarter Working goes a step further by enabling a dialogue with the organisation’s traveller community. Through effective communication, we can achieve behavioural change where travellers know how to plan their meetings and travel smarter and are motivated to adopt new ways of working. Our customer audience is usually Procurement to whom the appeal of Smarter Working is purely commercial, helping to tackle demand and reducing average unit cost. However, I am particularly excited to see our customers giving ever greater importance to mitigating environmental impact as well as taking responsibility for employee-traveller wellbeing. CTE’s Smarter Working is uniquely placed to support organisations in expanding the role of travel management by giving them access to data and behavioural science insights and effective communication tools.

Q: What does it mean to you to be the winner of the 2020 “Rising Star of the Year”?

I am very humbled, being recognised by my peers and now by the business travel industry is a great compliment. This is also a reminder of how transformative my journey has been at Capita Travel and Events and how much I have benefited from this very supportive environment. I am grateful for the trust and opportunity and recognise that it cannot be taken for granted. And, perhaps, it’s my time to give back and support someone who needs a helping hand.

Q: What is the proudest moment of your career?

I am not necessarily looking for proud moments, I enjoy the journey and look forward. Every moment where I have been out of my comfort zone and managed to stand up to the challenge feels great.

Q: What motivates you to deliver excellent service as an Account Manager?

A: I represent how my customers see the collective value delivered by hundreds of people working in operations, technology, finance etc. It’s a big responsibility and I could not possibly allow myself to do a disservice to my hard-working colleagues. Customers put great trust in my hands to represent their needs within my organisation and find solutions for their problems effectively. We are only as good as our customers think we are and a genuine appreciation of hard work by the customer feels good and fulfilling. It makes all the effort worthwhile.

Q: What have you learnt so far in your career that you wish you knew when you first started your career?

A: I wish I had known earlier that, what really matters, is a team achievement. No matter how hard-working and talented is one individual, they don’t get far without a wider team pulling together and working towards a common goal. The prerequisite for teamwork is mutual respect, appreciation of everyone’s contribution, creating a positive and friendly atmosphere, and being kind and patient. I am still learning this lesson, it’s tempting to give in to frustrations and blame the world, but I know that it just makes matters worse. We need to hold each other accountable, but also trust and encourage others to give their best.

Q: What advice would you give to young professionals who want to succeed in their careers?

A: Say YES to opportunity and then get used to wobbling where you are outside of your comfort zone, don’t know all the answers and have to face the consequences of your own mistakes. Sounds like a gamble, but it’s not if you are seriously committed to learning and doing your best.

The post Margarita Berga, BTA 2020 “Rising Start of the Year” discusses her career to date and what motivates her to deliver the best possible customer service to her clients. appeared first on GroundScope.

GroundScope is focused on developing a world-class business that provides a safe, reliable, and cost-effective global ground transportation service to corporate clients which removes uncertainty and reduces the general stress of business travel.

We have had a hectic and exciting 2019 where we have invested in developing new technology,  expanded our geographical coverage, and added new services including more “on demand” and “green” Service Partner content and a new security service in dangerous cities as well as improving our security systems and processes to provide the highest levels of data security for our clients. We are very proud that GroundScope has been recognized and shortlisted in the Best Ground Transportation Award by the BTA judges.

Thank you to everyone on the GroundScope team for all their hard work, as well as a big thank you to our clients,  Service Partners, and Travel Partners who have all made this award shortlisting possible.

GroundScope has an exciting year ahead of us in 2020 with lots of new initiatives planned including the launch of a new online booking platform.

We wish all the shortlisted Business Travel Awards finalists the best of luck in their award category and we look forward to catching up with everyone on 20th January to recognise the celebrate the best companies in the business travel industry .

The post GroundScope are delighted to be shortlisted again for the Best Ground Transportation Company at the Business Travel Awards 2020 appeared first on GroundScope.

Before your staff member steps into a vehicle in one of the  500 cities we provide a service in, a lot has had to happen for us to be able to make sure that the allocated vehicle and its driver are in the right place at the right time, ready to get you from A to B. In this article, we explain every precaution and every step taken by the GroundScope team to ensure you receive a safe, reliable, and cost-effective service – every time you travel with us.

On-time in the place you expect it

Underpinning all our technology and the partnerships we have in place with ground transportation companies around the world is the ease of use of booking on our technology and meeting traveler expectations. It’s got to be quick and simple for users to book with us and the car you’ve booked must arrive on time, every time – without exception.

Once you have made a booking with your selected Service Partner GroundScope takes full responsibility for ensuring that your car arrives on time. Our technology and management team monitor all bookings and if for whatever reason the Service Partner you have selected has an issue and cannot provide the service you have booked then GroundScope’s management and fulfillment teams take responsibility for finding another Service Provider who can fulfill the trip and at the same cost as your original booking. We’ll take care of everything to make sure that your itinerary is not disrupted in any way and we will communicate with you that a different Service Partner will be driving you to your location for the time that you need to arrive.

Arriving at any airport after a long flight but particularly at an airport you are unfamiliar with in a country you don’t know can be unnerving so all our Service Providers provide a “ meet and greet service “ and meet you at the airport arrivals hall and assist you with your luggage to the car.

One of the reasons many companies approach us to work with them on their ground transportation provision is the disconcerting habit employed by many taxi firms around the world to wait no more than 10 minutes past their pick-up time and then drive off, or charge you excessive waiting time, particularly at airports. We contract with all our Service Partners to call GroundScope if they cannot find you so we can contact you and keep the car ready for your needs and we provide 30 minutes free waiting time at airport collections. Our system also allows you to request your pickup time later than the flight arrival so you can shop or take a shower and not incur waiting time charges.  

A select range of ground transportation partners

One major and recurring fear expressed to us by clients is the issue of getting into a taxi from a rouge firm who are unlicensed. This is a global issue and our clients have our absolute assurance that all our Service Partners have been fully vetted to ensure that they are licensed and insured and that their executives, employees, or contractors away on business will not be exposed to this risk.

Every time we consider an application from a potential Service Partner around the world, they all undergo an extensive period of investigation and due diligence before we accept them onto our platform. We demand to see original copies of all relevant documentation, including operator licenses, vehicle licenses, driving licenses, insurance policies, and criminal record checks. Whenever a particular document is due to expire, it is a condition of continued partnership that we see the originals of the new documents, and if they do not provide the required documentation our system automatically removes them from our booking platform- providing you with peace of mind.

Cost-effective and fully-manageable spend

We review the rates of all our Service Partners to ensure that they charge cost-effective rates for their services which are passed onto you. There is no surge pricing – ever. For our service to work for clients, it must be both affordable and predictable. Being a ground transportation partner to GroundScope gives our partners access to well-paid and regular work – so our Service Partners agree to charge rates to our clients often at a discount to the rate on offer by non-contracted taxi and transport firms in their local areas and these discounts are passed directly onto you.

Constant investment in our technology

As a business, we have constantly invested in our booking systems to provide a quick and easy booking experience for bookers and travelers. We have also connected our booking platform to leading proprietary online booking tools such as Concur and Amadeus Cytric as well as GDS systems including Amadeus Transfers, Sabre, and Travelport allowing customers choice in how they make bookings so that they can book directly with GroundScope or via their TMC.  In addition, we have integrated with taxi dispatch management systems in order to provide the quickest and most reliable booking experience.

The ground transport sector is a dynamic and competitive part of the business travel sector and wherever possible GroundScope launches new technology that improves the booking, management, and payment process for clients.  During the process of integrating a new ground transportation partner, we adapt their existing technology to enable seamless communication and interaction with the technology and platforms we have at our UK headquarters to ensure the continued smooth provision of our services to business travelers around the world.

Responsibility stops with GroundScope

From start to finish, from booking, service delivery, and billing to providing management reporting information after the trip, GroundScope is responsible for delivering the complete service. From the launch of our company over ten years ago, we wanted to provide a service designed to meet the specific needs of corporate travelers, we understand that corporate clients need an easy-to-book, safe, reliable cost-effective ground transport service, and that is the reason you send your staff away from the office is for commercial reasons and we wanted to provide a service to you which met all your needs whilst your staff were away on business.

We manage ground transport service partners to ensure our service meets your travelers’ expectations. Our 500 service partners around the world all sign up to our service level agreement and is a non-negotiable requirement of becoming a partner to us. GroundScope provides corporate clients with a high-level service with a demonstrable duty of care to ensure that, when away on business, using our service helps you to achieve your business goals by providing what you need when you need it.

The choice is also important. In cities around the world, we have multiple ground transportation partners and we understand that you may also have preferred service partners which we can also set up in any city you require- at no cost to you or the serviced partner. If you have a favourite service partner you can specify them via our booking platform or our booking app.

Should anything arise that causes you upset or disruption, GroundScope’s customer services team takes ownership of the issue with the goal of resolving the issue quickly and to your satisfaction.

If you would like to experience our award-winning service for yourself, please contact us. We offer a comprehensive ground transportation platform that cuts costs, increases safety, and is entirely unique and customisable to you. Contact us today to set up an account.

The post How we ensure that your trip goes smoothly and safely appeared first on GroundScope.

• An enhanced duty of care provision to staff
• Improved management information on tail-end spending
• Access to a worldwide network
• Full integration with clients’ managed travel programs

Duty of Care

Of growing concern is the safety and security of female travelers as the number of women achieving board, C-level, and senior management positions increases.

CT Business Travel’s “The World of Female Business Travel” report, as covered in Business Destinations, surveyed female professionals from the United Kingdom who had been abroad on business at least once in the last year as political instability grew around the world.

Of concern to female professional travelers were safety, difficulties with visa requirements, poor accessibility, language barriers, and local gender inequality. Nearly two-thirds of respondents told CT Business Travel that they would avoid “hotspots for dangerous activity” while half said that they would not want to travel to areas undergoing political upheaval and unrest. Slightly under half were wary and would actively try to avoid areas with high crime rates.

While 50% of respondents reported that their employers had an active duty of care policy, of the remainder, 35% were unsure whether their employer had one in existence and 15% said that their employer had no duty of care provisions in place at all.

This is not just a safety issue – it’s a recruitment issue. Competition for the very best professionals to occupy board, C-level, and senior management positions is fierce, and, for positions requiring international travel, the most talented female executives may choose an employer with a defined duty of care policy over one whose duty of care policy is opaque or non-existent.

Of course, male professionals will share many of the same concerns as female professionals meaning that the commercial logic for instituting and maintaining a robust duty of care policy is becoming increasingly persuasive for many companies and organisations.

GroundScope’s fully managed service provides a duty of care to its clients by ensuring that we do all we can to make sure your trip is on time and that it is safe and secure. We do this by vetting all our Service Partners to ensure that they are licensed and insured, we hold our data securely and we provide information on the trip directly to the traveler as well as having 24/ 7 high-quality Customer Service support for any service or billing query.  We also have a new secure service for those travelers visiting dangerous cities who require added protection.

Tail spending and other management information

Tail spending is becoming an issue of increasing importance for many companies and organizations. Tail-end spending is that part of your company’s expenditure that is not actively managed. This lack of management has an ongoing, negative effect on the financial performance of your organisation as well as creating unnecessary work for procurement teams, finance teams, and ERP planning.

Companies and organisations which have undertaken a root-and-branch reform of expenditure management (both managed spending and tail spending) often report a 10% increase in net profits for every 5% saved on tail spend. Business travel expenditure has always been difficult to manage, particularly the expenditure of your executives on company credit and charge cards when abroad.

When using GroundScope to book business taxis, chauffeur-driven cars, MPVs, minibusses, and coaches, ground transportation management information is collected and reported using just one tool, with data including:

• Spend by cost center, division, and country
• Spend by the service provider
• Service levels (by the service provider and service level agreement)
• Summary of customer service issues
• Environmental data, including carbon emissions

Transparent charging underpins GroundScope’s world-class provision of services to our clients – there is one fixed trip rate per Service Partner, and we don’t permit partners to engage in surge pricing. We also don’t any fees or kickbacks from our Service Partners – we work for our corporate clients to provide them with a safe – reliable and cost-effective service.

GroundScope has also heavily invested in training for its service users. Even though the management tool via the app and supporting software is designed to provide an intuitive user experience, some clients do appreciate being walked through what the app and the supporting software can do and how to do it. GroundScope offers training via WebEx for both travelers and clients.

Worldwide network

GroundScope is the global ground transportation booking tool providing online booking for 150,000 business taxis, chauffeur-driven cars, MPVs, minibusses, and coaches from 500 rigorously vetted service providers in over 500 cities worldwide.

With our service, you can book taxis (better for journeys of five miles or less), executive cars (better for journeys of five miles or more), and people carriers. Each of our Service Partners is fully vetted before we allow them onto the network and are checked for licensing and insurance – we also seek further assurance on each partner by checking their identity and permissions with their local licensing authorities after seeing original versions of their governmental paperwork.

We understand that many of our clients are committed to environmental targets for their companies and we view our participation in these schemes as very important. To that end, we choose partners whose vehicles are hybrid or electric where possible – we also encourage partners to take part in carbon emission offset programs to minimise the impact of their activities on the environment.

Fully integrated

For the ease and convenience of our customers, we believe in integration and we take every step we can to integrate our booking tool into companies’ managed travel programmes. Clients need to be able to analyse generated data in just the way which provides the required insight into risk management, cost reduction, and efficiency.

We understand that one of the biggest challenges facing business travel managers is the fragmentation of booking channels and suppliers which makes gathering important management information very difficult. Our tool makes the booking of ground transport part of the standard travel management process for the first time.

Corporate online booking tools with which GroundScope is fully integrated include Concur, Amadeus Cytric, Atriis, HRG Online, SABS, and Portman One.

Register for GroundScope

If you would like to experience our award-winning service for yourself, contact us. We offer a comprehensive ground transportation platform that is entirely unique and customisable to you. Cut costs, and increase safety. Contact us today to set up an account.

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