Since we launched in 2008, the safety and security of our clients takes priority over everything else we do. The safety and security of our clients is only one facet of our wide range of services however, no matter how well we do in every other category, this is the one for which our clients judge and rate us the most highly.
Our safety and security policies and protocols are under constant review and their fundaments lie in secure client data storage, in careful staff vetting, and in a rigorous series of tests and ongoing requirements for our 500 service partners around the world.
Client safety and security is a critical part of the DNA of the company and all its activities. In this article, the GroundScope team looks at the protocols and principles we have in place to provide all clients with the peace of mind they require when travelling with us on for business.
Safety when travelling
Client business travel policies emphasise the need for awareness and caution especially when a colleague is in an unfamiliar place where they may not have an in-depth knowledge of local customs or a knowledge of the native language. When one or both of these are the case, there is a significant added responsibility on the part of our service provider to take care of and protect our clients.
There is a thorough process which prospective service partners have to go through prior to being allowed onto our platform. We ensure that they are fully licensed and insured, checking original copies of operator licences, vehicle licenses, drivers’ licences, and insurance certificates. When a certificate or a piece of documentation is updated, we require the service partner to send us the original which we photocopy for our records and is then sent back.
GroundScope also requires its ground transportation partners to sign a service level agreement guaranteeing the quality, the timeliness, the provision of information, and the scale of charging of their services to clients.
The staff working within GroundScope’s Staines upon Thames Head Office are also fully vetted including criminal record checks, employment history checks, and county court judgement and financial history checks. No one is exempt from this vetting .
When a client’s employee is being transported by our service provider , GroundScope provides clients with an always-open customer support desk for any service query, billing query, or booking query they may have. Staff are available by phone or email 24/7/365 days a year.
One of the reasons for the growth in popularity and usage of the GroundScope service is the belief that, when in the care of uncontracted local transport providers, no differentiation is made by the driver or their company between the needs of a business traveller and the needs of a leisure traveller or holidaymaker.
For business travellers, the same time pressures exist as they do for work back home – in fact, these time pressures and pressures to perform may be increased because a staff member is trying to get more done in a shorter space of time than they would be expected to if they were back at their office.
A ground transportation provider working with GroundScope must be flexible, offering rides on demand and scheduled in advance. They must offer a superior meet and greet service at airports and other transport interchanges and they must wait until the passenger is ready for the journey once the ride has been booked.
Financial protection
GroundScope already provides clients with the highest level of payment and financial security with our careful adherence to the internationally recognised PCI standards.
All our credit card details are stored in a very secure server and are encrypted so no one can see the details.
Digital security and privacy
The introduction of GDPR in May 2018 brought into focus the importance of protecting sensitive personal and financial details from being stolen or passed to anyone incorrectly.
We hold all client data including the names, addresses, and credit card details of travellers at Rack Space – a very secure data hosting facility also used by the Ministry of Defence. Rack Space employ sophisticated controlled intruder detection and data protection at their facility in which our own physical computers are stored on a private, encrypted secure physical platform.
A positive choice for GroundScope
GroundScope works with many of the world’s leading corporations in the following sectors Aerospace, IT , Finance , Pharma , Engineering , Retail , Banking and Insurance providing them and their executives with integrated, choice-driven, safe , reliable and fully managed ground transportation service.
If you would like to experience our award winning service for yourself, contact us. We offer a comprehensive ground transportation platform that is entirely unique and customisable to you. Cut costs while increasing safety with GroundScope. Contact us today to set up an account.
